Refund policy
Effective date: July 13, 2026
We want you to feel confident ordering from Epic Ego. If something is not right, please review the policy below and contact us through our contact page.
30-day return window
You may request a return within 30 calendar days after your order is marked delivered. Returns requested after this period may not be accepted.
Return eligibility
To qualify for a return, merchandise must be:
- Unworn, unwashed, and unused
- Free from odors, stains, pet hair, makeup, deodorant marks, or other signs of wear
- In its original condition, with any original tags and packaging; and
- Accompanied by the order number or other proof of purchase.
Epic Ego may decline a return that does not meet these conditions.
Starting a return
Before mailing anything, contact us through our contact page and include your order number, the item you want to return, and the reason for the return. If the request is approved, we will provide return instructions and the authorized return address.
Do not send merchandise to the manufacturer, print provider, or any address shown on the original shipping label unless we specifically instruct you to do so. Unauthorized returns may not be received or refunded.
Return shipping
Customers are responsible for return shipping costs when returning an eligible item because of fit, color preference, or a change of mind. We recommend using a trackable shipping service. Epic Ego is not responsible for return packages lost before they reach the authorized return location.
If you received an incorrect, damaged, or defective item, Epic Ego will cover the reasonable cost of correcting the order. Contact us before shipping the item back.
Damaged, defective, or incorrect items
Inspect your order when it arrives. Contact us within 7 calendar days of delivery if an item is damaged, defective, or different from what you ordered. Include your order number, a description of the issue, and clear photographs of the merchandise and packaging. We will review the claim and, when approved, arrange a replacement or refund at no additional cost.
Normal variations in garment-dyed materials, print placement, fabric texture, or color appearance on different screens are not necessarily defects.
Exchanges
For a different size, color, or product, the fastest option is usually to return the eligible item and place a new order. If Epic Ego shipped the wrong item or an item arrived damaged or defective, we will work with you directly on an appropriate replacement.
Non-returnable items
The following items cannot be returned unless they arrived damaged, defective, or incorrect:
- Gift cards
- Items clearly marked final sale
- Personalized or customized products; and
- Items that have been worn, washed, altered, or damaged after delivery.
Sale-priced merchandise is returnable unless the product page or checkout clearly identifies it as final sale.
Refunds
After an authorized return is received and inspected, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method, generally within 7 business days after acceptance of the return. Your bank or card issuer may require additional time to post the credit.
Original outbound shipping charges are non-refundable unless the return resulted from an Epic Ego error or an item arrived damaged or defective. If a promotional discount applied to the order, the refund will reflect the amount actually paid for the returned item.
If more than 10 business days have passed since we approved a refund and the credit is not visible, contact your bank or card issuer first, then contact Epic Ego through our contact page.
Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. We will try to help, but changes or cancellations cannot be guaranteed after production or fulfillment has started.