Shipping policy
Effective date: July 13, 2026
Order processing
Most Epic Ego orders are prepared for shipment within 2–5 business days. Business days do not include weekends or U.S. federal holidays. New releases, promotions, holidays, unusually large orders, or supplier delays may extend processing to approximately 7 business days.
Processing time is separate from carrier transit time.
Estimated delivery times
After an order ships, estimated transit times are:
- United States standard shipping: approximately 3–8 business days
- International shipping, where available: approximately 7–21 business days.
These estimates are not guarantees. Weather, carrier disruptions, customs reviews, high-volume periods, and delivery-area conditions can cause delays outside Epic Ego's direct control.
Shipping rates and free shipping
Available shipping methods and charges are displayed at checkout before payment. Free standard shipping is available on qualifying U.S. orders of $200 or more after discounts and before taxes. Expedited shipping, international shipping, and oversized or special-handling charges do not qualify unless checkout specifically states otherwise.
Tracking
When tracking is available, a shipping confirmation containing tracking information will be sent to the email address or phone number used at checkout. Tracking may take up to 48 hours to update after the carrier receives the package.
Address accuracy
Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if an address needs correction. We cannot guarantee changes after fulfillment begins.
If an order is returned because of an incorrect, incomplete, refused, or undeliverable address, the customer may be responsible for reshipping costs. Additional shipping charges will be disclosed before the order is sent again.
Split shipments
Items in the same order may be fulfilled from different facilities and arrive in separate packages. When this happens, you may receive more than one tracking number. You will not be charged additional shipping solely because an order is divided into multiple shipments.
Delayed or unavailable orders
Epic Ego will use reasonable, good-faith estimates when stating shipment times. If we learn that an order cannot ship within the promised period, we will notify you and provide a revised shipment estimate when possible. You may accept the delay or cancel the affected unshipped item for a full refund. If we cannot fulfill an item, we will cancel it and issue a prompt refund.
Lost, stolen, or damaged packages
If tracking shows no movement for an extended period or a package appears lost, contact us so we can review the shipment and, when appropriate, open a carrier inquiry. If an order arrives damaged, retain all packaging and contact us within 7 calendar days with photographs.
If tracking shows a package as delivered but you cannot locate it, first check the delivery area, household members, neighbors, and the carrier. Then contact us promptly. Epic Ego will assist with available carrier procedures, but replacement or refund eligibility may depend on the outcome of the carrier review and applicable law.
International orders
International customers are responsible for any customs duties, import taxes, brokerage charges, or local fees unless checkout expressly states that those amounts are included. Customs processing can delay delivery. Customers are responsible for confirming that an item can lawfully be imported into the destination country.
Contact
For shipping questions, use our contact page and include your order number.